Flaanko – Return & Replace Policy

Effective Date: 2026

Thank you for shopping with Flaanko. Please read our policy carefully before placing your order.

1. No Return & No Refund for Change of Mind

All orders are final. Returns or refunds are not allowed for:

• Change of mind
• Wrong product ordered
• Not liking the product
• Any reason other than damage, defect, or missing product

2. Return & Replacement Eligibility

You may request a return or replacement only if:

• The product received is damaged during delivery
• The product is defective or not functioning properly
• The parcel was delivered with no product inside

3. 7-Day Window

• Requests for return or replacement must be made within 7 days of delivery.
• Requests made after 7 days will not be accepted.

4. Mandatory Unboxing Video Requirement

A valid unboxing video is strictly required for any return or replacement request.

The video must follow these rules:

1. Start recording before opening the sealed courier package
2. Show the sealed package from all angles
3. Record the entire opening and inspection in one continuous video
4. No cuts, pauses, or edits — the video must be continuous
5. The damage or defect must be clearly visible

If the video is missing, edited, or unclear, the return or replacement will be strictly rejected.

5. What Is Not Covered

• Damage caused after opening or use
• Missing or broken unboxing video
• Returns or replacements for change of mind
• Requests beyond 7 days

6. Replacement / Return Processing

• Replacement depends on product availability
• If the same product is unavailable, an exchange for another product or store credit may be provided
• Products must be returned with original packaging and all accessories

7. Order Confirmation Step

To prevent errors or incomplete orders:

• Our team may contact you to confirm your order and delivery address before dispatch
• Orders that cannot be verified may be placed on hold or cancelled

8. How to Request a Return or Replacement

To request a return or replacement (within 7 days of delivery), send us:

• Your Order ID
• The full unboxing video
• Photos of the issue (if needed)

Our team will verify the request and respond within 24–48 hours.

9. Thank You

Your cooperation helps us maintain fairness, safety, and transparency for all customers.

Flaanko — Timepieces chosen with care.