Flaanko – Shipping Policy

Effective Date: 2026

Thank you for shopping with Flaanko. Please read our Shipping Policy carefully to understand how your orders are processed and delivered.

1. PAN India Shipping

We deliver products to all states and cities across India.
All orders are shipped through trusted courier partners for safe and timely delivery.

2. Processing Time

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Our team may contact you via email or WhatsApp to verify your order details and delivery address.
• Orders with incomplete or incorrect information may be placed on hold or cancelled.

3. Delivery Time

Delivery time depends on your location:

• Metro Cities: 3–5 days
• Tier 1 & Tier 2 Cities: 4–7 days
• Small towns / Villages / Remote Areas: 6–9 days

Delays may occur during festivals, extreme weather, or courier issues. We appreciate your patience in such cases.

4. Shipping Charges

• All prepaid orders: Free shipping (unless otherwise stated on the product page)
• Any shipping offers mentioned on the product page will be honored.

5. Order Tracking

Once your order is shipped, you will receive:

• Tracking link
• Courier partner details
• Expected delivery date

You can track your shipment anytime using the provided link.

6. Incorrect Address / Failed Delivery

Delivery may fail if:

• The address is incomplete or incorrect
• Phone number is unreachable
• Customer refuses delivery
• Customer not available at the address

In such cases, shipping fees (if any) will not be refunded, and reshipping charges may apply.

7. Damaged / Opened Packaging

If the outer courier package looks:

• Torn
• Opened
• Damaged
• Tampered

Do not open the parcel fully without recording an unboxing video.
Contact us immediately with the video for return or replacement.
Do not accept tampered parcels without video proof.

8. Delay in Delivery

While we strive for timely delivery, delays may occur due to:

• Courier partner issues
• Festivals / holidays
• Weather conditions
• Remote locations

We appreciate your patience and support.

9. Contact Us

For shipping-related queries, contact us on WhatsApp with:

• Order ID
• Name
• Phone Number
• Tracking details (if available)

Our team will assist you within 24 hours.