Flaanko – Privacy Policy
Effective Date: 2026
Flaanko (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to process orders and provide a secure shopping experience.
a) Personal Information
- Name
- Phone number
- Email address
- Billing and shipping address
b) Order & Payment Information
- Products ordered
- Transaction details
- Payment status
Note: All payments on Flaanko are prepaid only via UPI / UPI payment gateway.
We do not store your UPI ID, bank details, or any sensitive payment information.
c) Technical Information
- IP address
- Browser type
- Device information
- Pages visited on our website
- Cookies (for performance and user experience)
We do not collect unnecessary or sensitive personal data.
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates and delivery details
- Provide customer support
- Verify transactions and prevent fraud
- Improve website performance and user experience
- Send promotional messages or offers (only if you opt in)
We never sell or rent your personal data to third parties.
3. Order Verification & Fraud Prevention
To ensure secure transactions and avoid misuse:
- Orders may be verified through email or WhatsApp communication.
- Orders with incorrect or incomplete information may be cancelled.
- Suspicious or high-risk transactions may be rejected.
This helps protect both customers and our logistics partners.
4. Sharing of Information
We share your information only with trusted service providers when necessary, such as:
- Delivery partners (for order fulfillment)
- Payment gateway providers (for secure prepaid transactions)
- Website hosting and technical service providers
All partners are obligated to keep your data secure and use it only for service-related purposes.
We do not share your data with external marketing companies.
5. Data Protection & Security
We take reasonable and strong security measures, including:
- Secure servers
- Encrypted connections (HTTPS)
- Restricted internal data access
- Regular security monitoring
While we take every precaution, no online system is completely risk-free.
By using our website, you acknowledge this limitation.
6. Cookies
We use cookies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and behavior
- Enhance shopping experience
You may disable cookies through your browser settings if you prefer.
7. Your Rights
You have the right to:
- Request access to your stored personal data
- Request correction of incorrect information
- Request deletion of data (subject to legal or order-related requirements)
- Opt out of marketing communications at any time
To exercise these rights, contact our support team.
8. Children’s Privacy
Flaanko does not knowingly collect personal information from children under the age of 13.
If you believe a child has shared personal data with us, please contact us immediately so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
For any privacy-related questions or requests, contact us at:
📧 Email: support@flaanko.com
📱 WhatsApp: +91 92703 34519