Flaanko – FAQ (Frequently Asked Questions)
Welcome to the Flaanko FAQ page! Here we answer the most common questions about our products, orders, payments, shipping, and policies.
1. What payment methods does Flaanko accept?
Flaanko accepts prepaid payments only via UPI / UPI payment gateway.
We do not accept Cash on Delivery (COD). All payments are processed securely through our payment gateway.
2. Can I cancel my order after placing it?
Yes, you can request cancellation only if the order has not been packed.
- Requests must be sent via WhatsApp or email with your Order ID.
- Once the order is packed or dispatched, cancellation is not allowed.
3. How long does order processing take?
Orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed the next working day.
4. How can I track my order?
Once your order is shipped, you will receive:
- A tracking link
- Courier partner details
- Expected delivery date
You can track your shipment anytime using the link provided.
5. How long will delivery take?
Delivery times vary by location:
- Metro Cities: 3–5 days
- Tier 1 & Tier 2 Cities: 4–7 days
- Small towns / Villages / Remote Areas: 6–9 days
Delays may occur during festivals, extreme weather, or courier disruptions.
6. Is shipping free?
Yes, all prepaid orders are shipped free of charge unless specified otherwise on the product page.
Any shipping offer mentioned on the product page will be honored.
7. What if my address is incorrect or delivery fails?
Delivery may fail due to:
- Incomplete or incorrect address
- Phone number unreachable
- Customer unavailable
- Delivery refused
In such cases, reshipping charges may apply, and shipping fees will not be refunded.
8. What if my parcel is damaged or opened on delivery?
If the outer courier package is torn, opened, damaged, or tampered, do not open the parcel fully.
- Record a continuous unboxing video before inspection.
- Contact us immediately for return or replacement.
9. Can I return or replace a product?
Yes, but only if:
- The product is damaged during delivery
- The product is defective or not functioning
- The parcel was empty or missing the product
10. What is the time window for returns or replacements?
You must request a return or replacement within 7 days of delivery.
Requests made after 7 days will not be accepted.
11. Do I need to provide any proof for returns or replacements?
Yes. A mandatory continuous unboxing video is required:
- Start recording before opening the parcel
- Show the sealed package from all angles
- Record the entire inspection continuously
- Any edits, cuts, or unclear video will result in rejection
Photos may also be required if requested by our team.
12. Can I return or replace a product if I don’t like it?
No. Returns and replacements are strictly limited to damaged, defective, or missing products.
Change of mind, ordering mistakes, or personal preference are not eligible.
13. How long does it take to process a replacement or return?
Once your request is verified, our team will respond within 24–48 hours.
Replacement depends on product availability.
If the same product is unavailable, you may receive another product or store credit.
14. Can I return part of my order?
Yes, but only the defective, damaged, or missing items are eligible for return or replacement.
Other items must be kept, as returns are not allowed for non-damaged products.
15. How do I request a return or replacement?
To request a return or replacement, send us:
- Your Order ID
- The full unboxing video
- Photos of the issue (if requested)
Send these via WhatsApp or email, and our team will verify your request.
16. Are product colors and sizes exactly as shown on the website?
We try to represent products as accurately as possible.
However, colors may vary due to lighting or screen differences, and sizes may have minor variations.
These differences do not qualify for replacement or return.
17. Can I place multiple orders at the same time?
Yes, you can place multiple prepaid orders.
However, each order must have accurate and verifiable information, or it may be placed on hold or cancelled.
18. What if my payment fails?
If your prepaid payment fails, your order will not be processed.
You can retry payment or contact our support team for assistance.
19. Is my personal information safe?
Yes. We use secure servers, encrypted connections, and strict access control to protect your information.
We do not share your data with external marketing companies and collect only what is necessary for order processing.
20. Can I return or replace an empty parcel?
Yes. If your parcel is delivered empty or missing the product, it is eligible for return or replacement within the 7-day window, following the mandatory unboxing video procedure.
21. Are there any hidden charges for returns or replacements?
No. If your return or replacement is eligible under our policy, no extra charges apply.
Reshipping charges may apply only if delivery fails due to incorrect address or unavailability.
22. Does placing an order mean I accept your policies?
Yes. By placing an order on Flaanko, you automatically accept all our:
• Terms & Conditions
• Return & Replace Policy
• Shipping Policy
• Cancellation Policy
• Privacy Policy
23. How do I contact customer support?
You can contact us via WhatsApp for quick support.
We typically respond within 1–24 hours.