Customer Rental Request Terms
Version: 2026-10-28-v2 · Effective 28 October 2026

Your rental enquiry, agent brokerage and honest outcome updates.

1. The service and your choice
Flaanko uses digital marketing to connect rental enquiries with independent partner brokers. There is no upfront Flaanko client-generation fee for this standard request. Brokers handle property options, visits, negotiation and closing. Submitting a form does not guarantee availability, a suitable property or a completed deal, and you are not required to rent a property you do not want.

2. Brokerage acknowledgement
By ticking the separate brokerage acknowledgement, you agree that one month of the final agreed monthly rent is payable as brokerage to the property agent when your rental deal is finalised. Confirm the agent’s identity, amount, due event and any applicable lawful taxes before proceeding. This is brokerage payable to the agent, not a direction to pay Flaanko a customer brokerage fee. Flaanko’s client-generation fee is a separate obligation of the broker and is not automatically transferred to you.

3. Correct information and relevant contact sharing
Give accurate contact and requirement details and update material changes. You request a confirmation call and permission to share relevant requirements/contact details with authorised matching brokers. More than one broker may contact you; contacts are not necessarily exclusive. A property-specific campaign may connect you only with that property’s partner. You may ask Flaanko to stop further matching.

4. Keep the outcome updated
Please use your private customer page or contact Flaanko to give a truthful update after a material change: visits, a deal with a listed broker, brokerage paid, property found elsewhere or a postponed/cancelled search. Reasonable follow-up and honest outcome confirmation are conditions of using the coordinated service. Do not ignore a reasonable verification request for a transaction you progressed through an introduced broker.

You must not collude to hide an introduced deal, provide knowingly false information or payment evidence, or help a broker evade an agreed Flaanko fee. An honest change of plan, rejecting a property, finding a property independently or raising a genuine dispute is allowed and does not itself create a Flaanko charge or penalty.

5. Your private page and payment record
Your private link shows your requirement and the brokers who have actually received contact access. It is not a public directory; keep the link private and tell us if it was sent to the wrong person. You can call/WhatsApp listed brokers and report the broker with whom you completed the deal.

A payment screenshot is optional. It can provide a supporting record if a question arises, but is not insurance, a guarantee, an official bank receipt or a promise that Flaanko will resolve every dispute. Redact unrelated details; authorised Flaanko admins, not other brokers, can view the uploaded proof. Give a rating honestly and without pressure.

6. Property and payment checks
Inspect and verify the property, owner/agent authority, permissions and tenancy paperwork before committing. Confirm brokerage and other charges directly in writing, use traceable payments and obtain a receipt. Do not send passwords, OTPs or unnecessary identity/bank documents through this portal. A website status or listed broker does not replace your checks. Report threats, harassment or misleading conduct promptly.

7. Verification, misuse and legal rights
For a specific reported deal discrepancy, Flaanko may ask for reasonable, relevant redacted evidence and speak to the relevant broker/customer. Deliberate concealment, forged evidence or unlawful interference may lead to service restrictions and appropriate legal remedies where justified. Acceptance is not an automatic admission of liability or permission for coercive recovery. We do not impose the broker’s fee, an arbitrary fine or a criminal consequence merely because you stop searching. Statutory consumer rights and lawful complaints remain available.

8. Privacy, changes and contact
The Privacy Policy explains sharing, storage, retention and requests. Advertising measurement is optional and separate from required service consent. We retain the terms text/version and submission time. Material contractual changes apply prospectively with renewed acceptance where needed. Indian law applies as described in Website Terms. Contact partners@flaanko.com for help, corrections, stopping a search or a complaint.